Help center

It depends on where you are. Once you pick your area at checkout we show the estimated delivery dates for that exact area, and the same estimate stays on your tracking page after you order. Orders inside a big city arrive sooner than remote areas. Please treat the dates as an estimate rather than a promise: courier delays, weather, holidays, especially Eid, and strikes all move them.

Yes, all 64 districts, down to your union or ward, through our courier partners. Pick your area at checkout and the charge and the estimated dates for it are shown before you place the order. If more than one courier serves your area, checkout lets you choose which one carries it. Where a pickup point is offered you can collect the order yourself instead, free of charge.

It depends on your delivery area, and on some orders on the weight of the package, so there is no single figure. You never have to guess it: the exact charge, with any weight breakdown, is in the order summary before you confirm. Delivery is free on orders over ৳5,000 unless a promotion says otherwise, and some areas and campaigns carry their own threshold. A promotion or a free-delivery coupon can waive the charge on a smaller order too. The checkout total is always the one that counts.

Yes. When your order ships you get an SMS with a tracking link. You can also track it any time at muna.bd/order/track with your order number, which looks like 050826-KG6WQX, and the phone number or email address you used at checkout. Once the order has been sent out, or once you have paid for it, your invoice is on that page too. If you have an account, every order is in My Account under Orders.

The courier calls the number on the order first. If they cannot reach you they try again, and we send you an SMS with a link to arrange another attempt. If delivery keeps failing and we still cannot reach you, the parcel comes back to us and the order may be cancelled. Anything you had already paid is refunded under our Return and Refund Policy.

You can request a return within 7 days of delivery, and the exact deadline for your order is on the order page in your account. A return has to be because something was wrong with what arrived. We do not accept change of mind, so please check the size guide and the product details before ordering. The item must be unused and in original condition with its tags and packaging. Gift cards, anything damaged by use or washing after delivery, and anything marked non-returnable on its product page cannot come back. Hygiene items such as feeders and teethers can only be returned with the seal unopened, unless they arrived damaged.

Sign in, open the order in My Account under Orders, and choose Request return. Pick the items and quantity, choose a reason, add anything that helps us understand the problem, and choose how you would like the refund. As soon as you submit we show your return reference, the one starting RET-, and you can download the return label right there. Pack the item securely and book it with a courier as home delivery to the office address printed on the label. Please do not leave it at a courier branch for us to collect, because a parcel waiting at a branch never reaches us. Ordered as a guest? Call us on 09639-661199 with your order number and we will set the return up for you.

Yes, for every return, whatever the reason. Start recording before the packet is opened and keep it as one continuous video: show the sealed parcel from every side including the courier label, so the order number can be read, then open it and take every item out on camera without stopping. Send it on WhatsApp to 01302-661199 with your return reference as soon as you have filed the request. Photos on their own cannot show whether the item was already broken, or already the wrong one, when the parcel was opened, so a return without a video is declined. Please make the recording a habit before opening any parcel, because once the packet is open there is no way to make it.

When your return reaches us we inspect it against the reason you gave, and we tell you when inspection starts and when it is decided. An approved return is refunded as store credit by default, which lands in your account the moment it is approved and can be spent straight away. If you paid with bKash or Nagad and would rather have the money back in that account, say so in the return request, there is a field for the number. Those are recorded and paid out as soon as possible, which is why store credit is the fastest option. Once a refund is processed, please allow up to 10 working days for it to appear.

File a return request as soon as you can, within the 7 day window, and pick the matching reason. These are prioritised, and we refund the delivery charge you paid, up to ৳100. Send your unboxing video on WhatsApp to 01302-661199 with the return reference, since that is what settles the case. You pay the courier when you send the parcel back, so keep that receipt and send it the same way: we add it to your refund, up to ৳120. If the packet already looked damaged or opened when the courier handed it over, you can refuse it on the spot and call us on 09639-661199.

Yes. Everything is checked for safety before it goes on the site, and we stock only what meets recognised baby safety standards. Toys are BPA free and non toxic, and clothing is made from skin safe fabric tested for harmful substances. Where an item has an age limit or a choking warning, it is written on the product page, so please read it before buying for a younger child.

Product pages that need one carry a size guide with the measurements for that item. Baby clothing is sized by age, for example 0-3 months or 6-12 months, but babies of the same age vary a lot, so your child's height and chest measurement will fit better than the age alone. When you are between two sizes, take the larger one: babies grow fast. Sizing is also the one thing a return cannot fix, since change of mind is not accepted, so it is worth measuring first.

Wash them once before the first wear. Use a mild, fragrance free detergent in cold or warm water, up to 30°C, and skip bleach and fabric softener, both of which can irritate a baby's skin. Dry on low heat or in the air. Where an item needs something different, the care label on the garment is the one to follow.

Yes. We buy directly from authorised distributors and brand partners, and every delivery is checked when it reaches us. If you ever receive something you believe is not genuine, tell us straight away through the Help center or on 09639-661199 and we will look into it and put it right.

Cash on delivery, and store credit or a gift card balance, on its own or alongside it. Cash on delivery is available on an order total up to ৳5,000. On some cash on delivery orders we may ask for the delivery charge, or sometimes the full amount, to be paid online before we send the parcel; if that happens, the order page shows how much, and the rider collects only what is left. Checkout shows every method available for your own order, so that list is always the current one.

Yes. Online payments go through the provider's own secure gateway, on their side, so we never see or store your PIN or your mobile banking login. The whole site runs over an encrypted connection.

This is rare, and the amount is usually reversed by the provider on their own within 24 to 72 hours. If the payment did reach us, your order page changes to paid on its own within a few minutes, so please check it before paying again. If it did not, you can pay again from the order page while the time to pay lasts. If the money has not come back after 72 hours, open a ticket in the Help center with your order number and the transaction ID and we will chase it.

Yes. Enter the coupon in the cart or at checkout, then tick Use store credit and choose how much of your balance to put towards the order. One coupon per order, and each coupon has its own conditions such as a minimum order value or an expiry date, which checkout will tell you about if one does not apply. Current codes are on our Offers page.

Sometimes. On some cash on delivery orders we ask for the delivery charge, or occasionally the full amount, to be paid online before we send the parcel. If that applies to your order, the order page and an SMS tell you how much and how long you have to pay. Whatever you pay comes off what the rider collects, and if you paid in full there is nothing to pay at the door. If you cannot pay online, call us on 09639-661199.

We have received part of the payment, for example a delivery charge paid in advance, and the rest is still due. The order page shows what is left, and on a cash on delivery order the rider collects only that.

No, you can check out as a guest with your name and phone number. An account is free and keeps every order in one place, saves your addresses, holds your store credit, and lets you keep a wishlist and set back in stock and price drop alerts. One thing worth knowing: if your phone number already has an account, checkout asks you to sign in rather than continue as a guest, so the order lands in the account it belongs to.

Go to muna.bd/order/track and enter your order number, which looks like 050826-KG6WQX, with the phone number or email address you used at checkout. That page shows the full status and tracking, and once the order has been sent out or paid for, you can download your invoice from it.

An order can still be cancelled while it is pending, confirmed or processing, which means any time before it ships. Tell us as soon as you can, on 09639-661199 or through the Help center, and we will cancel it for you. Once it has shipped you will need the return process instead. If you chose an online method, or we asked for a payment in advance on a cash on delivery order, and it is not completed within about 30 minutes, the order may be cancelled and nothing more is charged.

On the sign in page choose Forgot password. You can either have a link sent to your email address or have a code texted to your registered phone number, so a forgotten email address is not a dead end. The emailed link lasts 1 hour, so use it soon, and check your spam folder if it has not arrived within a few minutes.