This policy explains how Muna (muna.bd) delivers orders anywhere in Bangladesh.
1. Where we deliver
We deliver nationwide, to every division, district, upazila and union or ward in Bangladesh. At checkout you pick your exact area from these lists, and the delivery charge for that area is shown before you place the order.
2. Delivery options
- Home delivery: your order is brought to your door by one of our courier partners. If more than one courier serves your area, checkout lets you choose, and the estimated dates shown are for the courier you pick.
- Store pickup: where offered, you can collect your order from a pickup point free of charge. Its address, contact number and opening hours are shown at checkout.
- Digital delivery: digital products such as gift cards arrive by email. No courier, no delivery charge. If an order mixes digital and physical items, the digital ones are delivered first and the rest follow by courier.
3. Delivery charges
- Charges are worked out from your delivery area, and for some orders from the package weight. The exact charge, including any weight breakdown, is always in the order summary before you confirm.
- Free delivery applies to orders over the threshold advertised on the site, currently ৳5,000, unless a promotion says otherwise. Some areas or campaigns carry their own threshold; the checkout total is the authoritative one. A promotion or a free-delivery coupon can waive the charge on a smaller order, and that one you can still pay in cash.
- Free-shipping coupons, where valid, remove the delivery charge for that order.
4. Delivery time
Delivery time depends on your location and the courier’s coverage. As a guide, orders inside major cities arrive faster than remote areas. Any estimated date on your tracking page is an estimate and not a guarantee. Courier delays, weather, holidays (especially Eid) and strikes all affect it.
5. Order confirmation calls (Cash on Delivery)
For cash-on-delivery orders we may place an automated confirmation call to the number on the order. Answering and confirming keeps the order moving; orders we cannot confirm after reasonable attempts may be cancelled. Prepaid orders may instead receive a short automated status announcement.
6. Failed deliveries
If the courier cannot deliver, because the address is wrong, the phone is unreachable or the parcel is refused, we will let you know, including by SMS with a link to arrange another attempt. If delivery keeps failing and we cannot reach you, the order may come back to us and be cancelled; anything you already paid is refunded under the Return & Refund Policy.
7. Cash on Delivery
- Cash on delivery is available on an order total up to ৳5,000. Above that, the order is paid when you place it, using the payment methods offered at checkout.
- Some cash on delivery orders need the delivery charge, or sometimes the full amount, paid online before we send the parcel. If yours does, the order page shows the amount and the time left to pay, and the courier collects only what is still due.
- Pay the courier in cash when the parcel arrives. Please keep the amount ready, as exact change helps.
- The payable amount is printed on the invoice and shown on your order tracking page. If the order changes after booking, through a partial cancellation or credit being applied, the tracking page shows the current amount due.
8. Receiving your parcel
Please check the parcel when it arrives. If the packet is visibly damaged or has been tampered with, you may refuse it and tell us straight away at [email protected] or 09639-661199. Once received, the Return & Refund Policy covers anything found afterwards.
Record an unboxing video before you open the packet. No return can be approved without one, whatever the reason, and photos taken afterwards are not enough. It costs nothing to record and cannot be made once the packet is open. The recording rules are in §7.1 of the Return & Refund Policy.